Refund & Cancellation Policy

At our eCommerce website, we strive to provide you with high-quality products and excellent customer service. Please review our refund and cancellation policy below:

1. Returns Eligibility:
- Only damaged or poorly packaged product packages are eligible for returns. Products that are in good condition and properly packaged cannot be returned.
- To be eligible for a return, you must notify us within 7 days of receiving the product. Please provide detailed information and supporting evidence regarding the damage or packaging issue.

2. Return Process:
- To initiate a return, please contact our customer support team through 

Phone: +91 9663032424

Email:contact@encalories.com

. They will guide you through the return process and provide you with further instructions.
- Upon approval of your return request, we will provide you with a return shipping label or arrange for the pickup of the product.
- Please ensure that the product is securely packaged in its original packaging or equivalent to avoid any further damage during the return transit.

3. Refund:
- Once we receive the returned product and inspect it, we will notify you of the status of your refund.
- If the return is approved, we will initiate a refund within 14 days of receiving the returned product.
- The refund will be processed using the original payment method used during the purchase.

4. Cancellations:
- You can request to cancel your order within 24 hours of placing it by contacting our customer support team.
- If the cancellation request is received within the specified time frame and the order has not been shipped, we will cancel the order and provide a full refund.

5. Exceptions:
- Certain products may have specific return policies or may not be eligible for returns due to hygiene or safety reasons. Such exceptions will be clearly mentioned on the product page.

We value your satisfaction and will do our best to resolve any issues you may encounter. If you have any questions or concerns regarding our refund and cancellation policy, please reach out to our customer support team for further assistance.